- An expert talk on Front Office Operations was recently organized to provide students and industry professionals with insights into the dynamic role of the front office in the hospitality sector. The session was led by a seasoned expert with over a decade of experience in both industry and academia. The talk emphasized the front office as the nerve center of hotel operations, highlighting its pivotal role in guest satisfaction, communication, and revenue generation..
- Key topics covered included guest cycle management, reservation systems, handling guest complaints, and the use of modern technology like PMS (Property Management Systems) to enhance efficiency. The expert also shed light on evolving guest expectations, the importance of grooming and communication skills, and how digitalization is reshaping traditional front office functions
- Real-life examples and case studies were shared to help participants relate theoretical knowledge with practical scenarios. The interactive session concluded with a Q&A segment where students actively engaged with the speaker. The expert encouraged aspiring professionals to stay updated with industry trends and focus on developing a service-oriented mindset. Overall, the talk was informative and inspiring, offering valuable takeaways for anyone pursuing a career in hotel front office operations.
Highlights of Events:
- Insightful session conducted by an industry expert with extensive experience in hospitality and academics.
- In-depth discussion on the role and importance of the front office in hotel operations.
- Coverage of key topics such as guest cycle, reservation systems, handling guest complaints, and the impact of technology.
- Emphasis on soft skills, grooming standards, and guest handling techniques.
- Real-life case studies and examples shared to connect theory with practice.
- Interactive QA session encouraging active participation from students.
- Valuable guidance on career opportunities and current trends in front office operations.
- Positive feedback from participants, highlighting the session's practical relevance and motivational impact.
Course Name: All HM Students
Date, Time & Venue of the Event:
- 23-Apr-2025, 11:00 am, Aloha on the Ganges, Rishikesh
Event Coordinator
- Mr. Shubhang Walia
Contact Person:
- Mr. Shubhang Walia / 7017549403
AIM of the Event:
The primary aim of the expert talk on Front Office Operations was to bridge the gap between academic learning and industry practices by providing participants with a comprehensive understanding of the front office department's functions, challenges, and evolving trends. The session aimed to enhance students practical knowledge, improve their professional competencies, and prepare them for real-world hospitality scenarios. Additionally, the event sought to inspire and motivate future hoteliers to develop a guest-centric approach, strong communication skills, and adaptability to technological advancements in the hospitality industry.
Guest/Speakers of the Event (If any):
| Name | Designation | Affiliation | Short Profile |
|---|---|---|---|
| Ms. Vandana Kala | Operations Manager | Aloha on the Ganges, Rishikesh | Operations Manager |